How to Order from FPX
You can order by fax 24 hours a day, 7 days a week, 365 days a year.
Download the Fax Order Form, fill it out and fax it to us at 1-800-366-7505 or 1-503-304-1899.
Try our Fillable Online PDF Form, fill it out, save it, print it or just e-mail it to firstname.lastname@example.org
You can also use complete and submit our online form.
Another option is to order by phone. Just give our parts department a call. Our parts specialists are waiting to help you. 1-800-854-3140 or 1-503-304-8899.
Orders will ship UPS Regular if not stated otherwise.
** ABSOLUTELY NO RETURNS PERMITTED AFTER 30 DAYS
** RMA NUMBER REQUIRED FOR ALL RETURNS, ALL ITEMS RECEIVED WITHOUT RMA NUMBER DISPLAYED ON OUTSIDE OF PACKAGE WILL BE REFUSED
** NO RETURNS WITHOUT PRIOR AUTHORIZATION
** ALL PRICES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE
General Order and Shipment Policy
J&J Amusements, Inc. appreciates our customers. We will do our best to provide quality parts and service. Your business is important to us so we want you to fully understand our policy guidelines. Remember they are only guidelines: questions, suggestions and even complaints are always welcome.
NEW ACCOUNTS: New accounts are welcome! Open account terms are available to customers upon credit approval. Contact us for a credit application. Please be sure to furnish accurate, complete, year round mailing and shipping addresses and phone numbers. Credit approval takes approximately 2 weeks.
OPEN ACCOUNT TERMS: Customers with approved credit applications are allowed net prices as long as payment is received within 30 days of invoice date. A late fee of 1 1/2% per month will be assessed to the balance on any past due invoice. In addition, if your account is 60 days past due can be placed on CREDIT HOLD UNTIL PAST DUE BALANCE IS RESOLVED.
VISA, MASTERCARD, AMERICAN EXPRESS: For your convenience we accept VISA, MasterCard and American Express. We never charge your credit card until we ship your order.
BANK WIRE: Please contact us for Bank Wiring instructions.
ORDERING: It is important to order all parts by correct part number. This will speed your order and help eliminate errors. You may phone, fax or e-mail your orders.
- Phone orders 1-800-854-3140 International orders call 1-503-304-8899
- Fax orders 1-800-366-7505 International orders call 1-503-304-1899. To ensure accuracy, fax form in the back of this book must be filled out completely with customer number, bill to, ship to, phone number and shipping (ground, 2nd day, overnight, overnight Saturday, or truck line). Every line item must have the part number, quantity and description clearly printed.
HOURS: Business hours are 8:00am to 4:30pm Pacific Time Monday thru Friday. Fax and e-mail orders can be received 24 hours a day.
PRICES: J&J Amusements, Inc. makes every effort to offer competitive prices and to maintain pricing for the life of the annual catalog. In some cases, price adjustments must be made and J&J Amusements, Inc. reserves the right to change pricing without notice.
BACK ORDERS: Back orders are shipped automatically with the same terms as the original order. Back orders will be shipped ASAP unless you elect to batch all back orders for periodic shipment or cancel all back orders. You must notify J&J Amusements, Inc. in writing if you wish to utilize either of the above options.
SHIPPING: We will endeavor to ship all orders same day and do our best to follow your special shipping instructions. We normally ship orders under 150 lbs. by UPS. Larger orders will be shipped by freight lines.
COD SHIPMENT: Large orders shipped COD will be divided into two or more cartons. The total COD amount will be pro-rated by value of each carton’s contents. COD orders of $1,000 or more are shipped cashiers check only.
REFUSED COD SHIPMENTS: Our FULL restocking fee plus freight both ways, will be charged to your next order if you refuse a COD shipment.
BAD CHECKS: Any account having a returned check (for any reason) will be placed on COD cash only. To avoid legal action, the check must be redeemed by a certified check or bank money order and all returned checks will be charged a $25.00 fee. If legal action is necessary, the customer will be responsible for all charges incurred in collection.
URGENT PART ORDERS: UPO’s should be submitted only when fastest service is required to provide individual customer satisfaction. UPO’s are given highest priority handling by J&J Amusements, Inc. This order method should not be used for stocking purposes. All extra shipping and handling charges incurred will be charged to customer.
SHORTAGES: Must be reported at the time the package is opened – NO EXCEPTIONS. All orders are checked for accuracy after picking and are weighed to 1/10th of an ounce to give us three ways of checking.
HIDDEN DAMAGE: Must be reported at the time the package is opened – NO EXCEPTIONS. ALL BOXES AND PACKING MUST BE SAVED to receive credit for damages. We will pay shipping charges.
FREIGHT DAMAGE: If packages delivered by freight carrier arrive in broken or mutilated boxes or if shipments are incomplete, be sure the driver notes on your bill of lading. Claims against freight carriers are made by the recipient, not J&J Amusements, Inc..
RETURNED GOODS POLICY: A Return Merchandise Authorization (RMA#) is required for all returns. NO EXCEPTIONS. The RMA# must be displayed on exterior of return shipping carton. Only items authorized (listed) on RMA# may be returned. Obsolete and discontinued merchandise cannot be returned (current merchandise is that which appears in current annual catalog/price book). A 15% restocking fee will be charged on all returns, except for errors made by J&J Amusements, Inc. Freight will be paid by customer except for shipping errors caused by J&J Amusements, Inc. Returned merchandise must be in good resale condition, in original J&J Amusements, Inc. package (where applicable) and cannot be altered with customer labels, stickers, numbers etc.. Returned goods which do not have an RMA# will be refused.
WARRANTY RETURN POLICY: All warranty item returns must be authorized by the Warranty Department and have an assigned RMA# before any adjustment or credit will be given. The RMA# must appear next to the shipping label on all returned items for proper credit to be issued. All credits issued will be applied fo future purchases
TAXES: Prices in this book do not include your state, local, or other applicable sales taxes or any other taxes that may be required. The purchaser is responsible for all tax associated with purchasing goods and must take all steps required to pay directly all taxes due.
DOUBLE CHECK ALL PART NUMBERS AND DESCRIPTIONS BEFORE PLACING ORDER
Please call or e-mail us using the contact form, Toll Free at 1-800-854-3140 or 1-503-304-8899 for assistance.